Privacy Policy

Last Updated: August 11, 2026

Niyantara Supply Chain Management (“Niyantara,” “NSCMO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request our services, or otherwise interact with our business.

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Full name

• Company or organization name

• Phone number

• Email address

• Business address

• Product or sourcing requirements

• Shipment and delivery information

• Supplier or procurement information

• Documents submitted for logistics or customs purposes

• Messages, inquiries, and communication records

• Payment or billing-related information where applicable

We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information, pages visited, referring website, and general usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests

• Provide sourcing, procurement, logistics, and supply chain services

• Communicate with suppliers, logistics partners, and service providers

• Prepare quotations and service proposals

• Manage shipments and provide tracking updates

• Coordinate customs clearance and documentation

• Process orders and service requests

• Provide customer support

• Improve our website, services, and customer experience

• Send important service-related notifications

• Prevent fraud, misuse, and security incidents

• Comply with legal, regulatory, tax, customs, and contractual requirements

3. Sharing of Information

We do not sell or rent your personal information.

Where necessary to provide our services, we may share relevant information with trusted third parties, including:

• Manufacturers and suppliers

• Freight forwarders

• Courier and cargo companies

• Shipping lines and airlines

• Warehousing providers

• Customs agents and clearance partners

• Financial and payment service providers

• Technology and website service providers

• Government or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant service or business purpose.

4. Supplier and Shipment Information

As part of our supply chain services, we may process information relating to suppliers, products, invoices, purchase orders, shipping documents, cargo details, and delivery destinations.

This information may be shared with relevant supply chain partners solely for sourcing, procurement, transportation, customs clearance, inspection, delivery, and related operational purposes.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, remember preferences, analyze website usage, and enhance the user experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal and business information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide requested services

• Maintain business and transaction records

• Resolve disputes

• Meet accounting or tax requirements

• Comply with legal and regulatory obligations

• Protect legitimate business interests

Information that is no longer required may be securely deleted, anonymized, or archived in accordance with applicable requirements.

8. Third-Party Websites

Our website may contain links to third-party websites, supplier websites, logistics providers, social media platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Social Media and Messaging Platforms

If you contact us through platforms such as Facebook, LinkedIn, WhatsApp, Viber, YouTube, or other messaging and social media services, your use of those platforms is also governed by their respective privacy policies.

We may retain information you provide through these channels for customer support, service coordination, and business communication purposes.

10. International Data Transfers

Because our services may involve international suppliers, manufacturers, logistics providers, and partners, certain information may be transferred or processed outside Nepal.

Where such transfers are necessary, we take reasonable steps to ensure that information is handled appropriately and only for legitimate business purposes.

11. Your Rights and Choices

Subject to applicable laws, you may request to:

• Access personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of information where appropriate

• Withdraw consent where processing is based on consent

• Request information about how your data is being used

Some information may need to be retained where required by law, contractual obligations, accounting requirements, customs procedures, or legitimate business needs.

12. Marketing Communications

Where permitted, we may send occasional information regarding our services, company updates, offers, or industry insights.

You may request to stop receiving promotional communications at any time by contacting us or using any unsubscribe option provided.

Service-related communications, such as shipment updates or important account information, may still be sent when necessary.

13. Children's Privacy

Our services are intended primarily for businesses and adult users. We do not knowingly collect personal information from children through our website.

If we become aware that information relating to a child has been collected unintentionally, we will take reasonable steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

 

By using our website or providing information to us, you acknowledge that you have read and understood this Privacy Policy.